Print this and put it up where staff answer customers. It is free, and it works best on the wall beside the till or the phone.

UtilForge
For staff

Before you paste a customer into artificial intelligence.

  1. Swap the details first.

    Names, phone numbers, email addresses, identity numbers, account and card numbers, addresses and order numbers. Use Hide Names from artificial intelligence, free at utilforge.org/tools/hide-names-from-ai, then put the details back into the reply.

  2. Some things never go in at all.

    Passwords, full card numbers, medical details and staff records, even with the names swapped.

  3. Read the reply before you send it.

    The customer gets what you send, so the reply is yours, not the artificial intelligence’s. Check every name, date and amount.

  4. Never lend your login or profile.

    Not your work email, your artificial intelligence account or your LinkedIn profile, even for money. Anything sent from it goes out in your name.

  5. Not sure? Ask first.

    Ask before you paste.

Everything you paste into a free artificial intelligence goes to that company’s computers.Hide Names from artificial intelligence runs on your own phone. Turn the internet off and it still works.